Store Policy

CUSTOMER CARE

Here at BIJOU luxury wigs, we do our utmost to ensure that all products are in excellent condition. However, if you do receive a unit/product with a fault, we are more than happy to exchange the item. Please note: all items purchased during flash sales will be considered final sale. Exchanges or refunds will not be permitted.

Please first reach out to our customer care team if there is an issue or a fault prior to sending the unit back so that we can advise on how to process the exchange as all sale are final. 

INFO@BIJOULUXURYWIGS.COM

To be eligible for an exchange you must comply with the following conditions;

  • You must request a return within 7 days of receiving the item.

  • The unit must be in its original condition, unworn, uncut, or altered in anyway. We cannot accept returned units that have has the lace cut or been worn. Please take care when trying on the unit and do not cut the lace until you are satisfied.

  • Returns that do not meet our policy will not be accepted and will be sent back to the customer at their expense.

  • With the exception of faulty units, you are responsible for the cost of returning the item back to us.

  • If a refund is issued, it will be sent back via your original payment method, please note that your financial institution may need up to 10 business days to process the funds back into your account.


Please keep an eye out for an email notification from us as we will keep you updated!​​

PRIVACY & SAFETY

Your confirmation of any order indicates your acceptance of our terms and conditions of supply. In respect of orders delivered to you using one of our third party couriers, then:


(a) all risk of loss or damage to the products in your order passes to you when we dispatch your order from our premises. We (bijou luxury wigs) are not liable for any errors made by these services.
(b) this service does not provide insurance and is chosen at your own risk upon confirmation/acceptance of our terms of supply.


If you are an international customer, you are also agreeing that you understand some countries have import restrictions on certain goods or materials. After dispatch from our facilities, transfer of liability shifts to you, therefore you will become the importer and will be liable to pay local taxes or duties, furthermore assuming all liability under any customs or import laws and regulations.

WHOLESALE INQUIRIES

Coming Soon

 

PAYMENT METHODS

  • Credit/Debit Cards

  • Paypal

  • Sezzle